Frequently asked questions

Does having home care result in a loss of independence?

No. Our belief is that independence is being in control of your decisions. Having in home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other condition. Regardless of your situation, our goal is to enable you the best possible outcome while being in control of your care and daily decisions.

How can I trust a Care Expert in my home?

Just like nurses and doctors, Professional Caregivers have chosen a career in compassionate care of those in need. We implement a comprehensive background check and screening for compassion, identity, integrity, and competence. We never employ caregivers that we would not be comfortable having in our own home and due to our consistency of service each client can build a relationship with their regular care expert. We guarantee consistency of service, so our clients see the same caregivers on a regular basis. 

How does West Park Care attract the best Care Experts?

Our Golden Rule states ‘We will not refer a caregiver to your home that we would not welcome into our own home.’ Similar to any working professional, caregivers are attracted to organisations that have trust, compassion, stability, and hope. We encourage you to meet one of our local Directors or Referral Specialists as they will treat you with as much compassion and dignity as the care expert we provide.

Are your staff fully qualified and trained?

We only employ experienced and qualified carers, who have numerous references and have been checked against the Disclosure Barring System(DBS). We then put every staff member through our own training specific to becoming an expert in Home Care.

How are standards of care upheld?

We regularly monitor our Care Experts to guarantee only the highest level of care is being delivered. This also involves regularly reviewing and modifying each client’s care plan to make sure it remains up to date and relevant to each individual. We also provide family members with weekly updates on each client using our advance care software system.

How do I arrange Home Care?

Either call us directly on 01423 594142 to talk to one of our care experts or request a call back through our website and we will contact you at your convenience.

Can I have care on evenings and weekends?

Yes we provide care 365 days a year including evenings and weekends. We can offer care at any time to suit you and always aim to work around our clients schedule preferences. Please contact us to find out more about our extensive care options.

Will I see the same carer on a daily basis?

At West Park Care we employ all of our staff full time and therefore guarantee consistency of service meaning you will not be sent different care staff all of the time. We dedicate a very small team of staff to see each of our clients so that relationships can be built.

Are your carers pet friendly?

Yes all of our carers will be happy to help manage the need of your pet.

How can I pay?

West Park Care will invoice you on a monthly basis and you can pay this via online banking.

Knowledge center

Our care experts are fully qualified and trained professional caregivers. Our care experts are carefully selected, fully trained and then equipped to provide clients with industry-leading home care. West Park Care ensures all of our care experts are compassionate, knowledgeable and most importantly trustworthy and provide home care in Harrogate, Knaresborough and throughout the wider area. Our carers represent our company core beliefs and ethos, which means we will only employ carers that we would happily have caring for our own loved ones. We pair our care experts with our clients based on interests and preferences and guarantee consistency of care throughout. All of our care experts are employed directly by us and on full time hours, not zero hour contracts, which allows us to put our rota in place far in advance and offer our clients consistency of service. Our clients will only ever see a small pool of carers, which allows strong relationships to be built and make the home care experience as smooth as possible.

West Park Care believe that remaining in your own home for as long as possible is both financially and personally beneficial. All of our home care packages are tailored to meet the individual needs and requirements of our clients, providing high quality bespoke home care.

Being able to stay within your own home brings the obvious comfort and familiarity benefits, but it can also represent a more cost-effective option and significant saving compared to a care home setting. Most importantly, we want our clients to feel relaxed in their home environment, retaining their independence and confident in the knowledge that their care package provides them and their family members peace of mind with our full-time care experts.

Home care allows people to enjoy home comforts such as their own bed, favourite spot on the sofa and familiarities whilst receiving one to one care. Clients with progressive conditions such as dementia also benefit from being in familiar surroundings that they are comfortable with.

It is often the case in care homes that the actual face to face time with care staff is limited but with our packages the care team will be fully focused for the full amount of time making sure the correct care is delivered. It is key to us at West Park Care that we assist our clients retain as much independence as possible and keep involved with their family and friends and with being at home we can assist our clients to do this.

  • Call and speak to one of our friendly care experts who can discuss the setup process and care services that are available.
  • We will organise a home visit where we will carry out a free, no-obligation assessment.
  • Once we have agreed on your bespoke care package we will introduce you to our care experts.