West Park Care


Frequently Asked Questions
No, our belief is that independence is being in control of your decisions. Having in home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other condition. Regardless of your situation, our goal is to enable you the best possible outcome while being in control of your care and daily decisions

We put every staff member through our own specific training in Home Care so that they can become a Care Expert. All our carers complete the Care Certificate, have numerous references and have been checked against the Disclosure Barring System (DBS).

At West Park Care we employ all of our staff full time and therefore guarantee consistency of service meaning you will not be sent different care staff all of the time. We dedicate a very small team of staff to see each of our clients so that a relationship is built between staff and client.

Yes we provide care 365 days a year including evenings and weekends. We can offer care at any time to suit you and always aim to work around our clients schedule preferences. Please contact us to find out more about our extensive care options.

Just like nurses and doctors, Professional Care Experts have chosen a career in compassionate care of those in need. We implement a comprehensive background check and screening for compassion, identity, integrity, and competence. It is an extensive, thorough and safe recruitment process. We never employ care experts that we would not be comfortable having in our own home and due to our consistency of service each client can build a relationship with their regular care expert. We guarantee consistency of service, so our clients see the same care experts on a regular basis.

Yes, all of our carers will be happy to help manage the needs of your pet.

Either call us directly on 01423 594142 to talk to one of our care experts or submit an equiry through our website and we will contact you at your convenience.

West Park Care will invoice you on a monthly basis and you can pay this via a bank transfer or cheque, alternatively you may be eligible for funding – click here.

We regularly assess our Care Experts to guarantee the highest level of care is being delivered. This involves a comprehensive process of audits , assessments and spot checks by supervisors. We also regularly review and if necessary modify each client’s care plan to make sure it remains up to date and relevant to each individual. We provide family members with access to our software for updates on contact with their loved one.

Our Golden Rule states ‘We will not refer a care expert to your home that we would not welcome into our own home.’ Similar to any working professional, Care Experts are attracted to organisations that have trust, compassion, stability and hope at their core. By providing good remuneration, permanent contracts, with good working conditions we attract Care Experts that can give our clients home care of the highest standards. We often recruit our Care Experts from referrals from existing employees.

Free no obligation care assessment

Arrange a care chat

Please use the form to request for a call back to discuss care needs.

A call back will be within 24 hours but if urgent contact the office on 01423 594142.

We will endeavour to call you at your desired time depending on commitments'
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