West Park Care is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services or visit our website.
- Who We Are
West Park Care provides high-quality domiciliary care services to individuals in their own homes. We are registered with and regulated by the Care Quality Commission (CQC) and are fully compliant with data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
- What Information We Collect
We may collect and process the following types of personal information:
- Service Users (Clients):
- Name, address, date of birth, and contact details
- Next of kin and emergency contact details
- Medical history, care needs, medication records
- Notes about care visits and health observations
- Financial and billing information
- Employees and Applicants:
- Personal identifiers (e.g., name, address, NI number)
- Employment history and references
- Background checks (including DBS)
- Training records and certifications
- Website Visitors:
- IP address and browser type
- Information through cookies (see Section 9)
- How We Use Your Information
We use your data to:
- Deliver safe and effective care services
- Communicate with you and your family
- Meet legal and regulatory obligations
- Manage our business operations
- Improve our services and website experience
- Lawful Basis for Processing
We process personal data under the following legal bases:
- Consent (for non-essential data processing)
- Contractual necessity (to deliver care or employ staff)
- Legal obligation (to comply with care regulations and employment laws)
- Vital interests (in emergencies)
- Legitimate interests (improving our services)
- Sharing Your Information
We only share your information when necessary and with:
- Health professionals (e.g., GPs, hospitals)
- Regulatory bodies (e.g., CQC)
- Payroll and accounting providers
- Legal or law enforcement authorities (when required)
We never sell your data to third parties.
- Data Retention
We retain personal information only as long as necessary:
- Client records: 7 years after the end of care
- Employee records: 6 years after termination of employment
- Website data: as per cookie retention settings
- Your Rights
You have the right to:
- Access your data
- Request correction of inaccurate data
- Request deletion (where applicable)
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
- How We Protect Your Data
We use appropriate technical and organizational measures to protect your data, including:
- Encrypted systems
- Access controls
- Staff training on confidentiality and data protection
- Cookies and Website Analytics
Our website uses cookies to enhance functionality and analyse usage. You can manage your cookie preferences via your browser settings.
- Contact Us
If you have questions about this Privacy Policy or wish to make a request, contact:
Data Protection Officer
West Park Care
38 Harrogate Business Park, Freemans Way, Harrogate, North Yorkshire HG3 1DH
info@westparkcare.co.uk
01423 594142
You may also contact the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
We may update this policy from time to time. The latest version will always be available on our website.